AETERNARA aims to provide you with a worry-free online shopping experience, we offer return / exchange services.
AETERNARA return / exchange address: Rua Garcia Redondo 215 BOX: 120 B
The product can be returned / exchanged under the following circumstances:
1. Delivery errors, defectives, or goods damaged
When your order is received with any one of the above-stated issues, please take photos of the goods as well as the packing, and send the photos with proper description to our customer service center at: [email protected]. We will reply to you after processing the problems.
2. Quality issue
When the goods you purchased by AETERNARA encounter quality problems after use, as long as they are still within the warranty period, and you have the original purchasing receipts and the quality assurance cards.
AETERNARA provides the return / exchange service without any extra charges except for the transportation fees. AETERNARA reserves the right to reject returning or replacing unqualified goods.
If any of the following circumstances occur, we will not accept the goods you require for return/exchange:
1. Goods have been replaced, the original has been changed, or parts are missing
2. The opened commodities, such as software packages, CDS, DVDS, tapes, etc.
3. The commodities with no original purchasing proof.
Please keep the original shopping proof and logistics information.